Booking Policy

Last updated October 27, 2026

This policy applies to room bookings made through our booking page, and to requests sent by email or WhatsApp. A stay is confirmed when the booking engine or the hotel issues confirmation. A contact-form request alone is not a reservation.

Rates

• Published rates are in USD, typically bed & breakfast (B&B). Breakfast inclusion follows each room type (and the children rules below).
• Published rates are in USD, typically bed & breakfast (B&B). Service or tourism charges are not listed in the website USD price unless the booking engine shows them.
• Card payment for room bookings is handled in the booking engine opened from booking.html, not by a card form on this static site.
• If you later book through another website (for example Booking.com), Horizon Hotel’s rules take priority for stays made with us.

Check-in and check-out

• Check-in: 14:00
• Check-out: 12:00
• Early check-in or late check-out may be available on request, subject to availability. There is no fixed fee.

Occupancy

• One adult per single bed; two adults per large (double/king) bed.
• Extra beds for children follow the children policy below.

Identification

A passport (or other valid government photo ID where accepted) is required at reception. The hotel keeps a copy and returns the original to the guest.

If we cannot honour a confirmed stay

If a confirmed reservation cannot be honoured, we arrange a walk-out to an alternative hotel of the same level or better.

Cancellation and no-show

• Free cancellation until 24 hours before check-in (website bookings). Agent and company bookings follow the same rule.
• There are no blackout dates for website rates beyond normal availability.
• Inside 24 hours, or a no-show: payment already taken is not refunded, subject to the booking engine’s confirmation terms.
• Early checkout: unused nights are not refunded when the stay was guaranteed for the full period.

Damage deposit

We do not require a damage deposit.

Children and extra beds

• Guests under 18 check in only with a parent or guardian.
• Children under 6: free accommodation on the parents’ meal plan, maximum two children per room.
• Children 6 to under 12: free accommodation without an extra bed; 50% discount on meals. An extra bed, if required, is 30,000 IQD per night.

Pets

Pets are not allowed.

Smoking

The hotel is non-smoking in guest rooms and indoor public areas unless a designated outdoor area is indicated on site. There is no published smoking charge.

Quiet hours

The hotel does not publish fixed quiet hours. Guests are asked to respect other visitors at all times.

Lost property

Lost property is kept for six months. Contact reception or reservations to enquire.

Safe

A safe is available at reception.

Restaurant and meetings

• In line with Iraqi law, the restaurant does not serve alcohol.
• Meeting-room bookings are a separate contract from guest rooms.

Contact reservations

Cancel via the booking engine where you paid, or contact us at least 24 hours before check-in:
Email: info@horizonhotel.iq
WhatsApp / phone: +964 771 555 0006
Or open our booking page.