Privacy Policy

Last updated September 30, 2026

This Privacy Notice for Horizon Basra Company — legal entity Al-Ufuq Al-Basri for Hotel Services LLC (Arabic: الأفق البصري للخدمات الفندقية محدودة المسؤولية), operating Horizon Hotel / فندق ومطعم الأفق (“we,” “us,” or “our”) — describes how we collect, use, and share personal information when you use our website and related services. Tax number: 901484684. Company registration: 01-80789. Hotel address: Al-Saadi Street, Al-Abbas, Basra, Iraq.

Summary of key points

We collect contact and stay details you send via booking forms, email, and WhatsApp so we can confirm requests.
With your consent we load the Meta Pixel for marketing measurement; without consent it does not load.
Site content and booking data may be hosted with infrastructure providers (including our database host and web host).
We do not sell your personal information.

1. What information do we collect?

You provide: name, phone, email, nationality, stay dates, room preferences, special requests, and similar details when you use reservation forms or contact us.

Automatically: basic technical data (browser type, pages viewed) via our host and, if you Accept cookies, Meta Pixel events. See our Cookie Policy.

We do not intentionally collect sensitive special-category data. At check-in, reception may keep a copy of valid photo ID / passport under hotel operations and local law (the original is returned). That process is not done through this website’s forms.

2. How do we process your information?

To respond to and confirm booking or enquiry requests (request-to-confirm; no card capture on this site).
To communicate by email, phone, or WhatsApp about your stay.
With consent, to measure and improve advertising (Meta Pixel).
To operate, secure, and improve the website (including CMS content delivery).
To comply with legal obligations.

3. When and with whom do we share information?

Internal affiliates under our hotel-services company for reservations and related operations.
Service providers: email delivery for booking messages; hosting; database and media storage for the CMS; Meta Platforms if you Accept marketing cookies.
We do not send guest registration data to authorities unless required by a court or competent legal order.
We do not sell or rent personal information to unrelated third parties for their own marketing.

4. How long do we keep information?

We keep reservation and enquiry records as long as needed for the stay, follow-up, accounting, and legal requirements, then delete or anonymize when no longer needed. Invoices are kept for up to three years.

CCTV: cameras cover public areas only (not guest rooms). Footage is retained for up to 60 days and may be viewed only by authorised personnel.

5. How do we keep information safe?

We use reasonable technical and organizational measures. No internet transmission is fully secure; you use the Services at your own risk for sensitive transmissions.

6. Your choices and rights

You may withdraw marketing-cookie consent anytime (see Cookie Policy). You may ask us to access, correct, or delete personal data we hold, subject to applicable law. Such requests are handled by the hotel’s designated CMS super-admin / privacy contact using the details below.

7. Do-not-track

We do not currently respond to DNT browser signals. Cookie consent controls marketing Pixel loading.

8. Updates

We may update this notice; the “Last updated” date will change. Material changes may be highlighted on the site.

9. Contact

Email: info@horizonhotel.iq
WhatsApp: +964 771 555 0006
Hotel: Horizon Hotel, Al-Saadi Street, Al-Abbas, Basra, Iraq
Legal entity: Horizon Basra Company (Al-Ufuq Al-Basri for Hotel Services LLC)